About Us ProAdventure Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
ProAdventure Ltd
41 Castle Street Llangollen Denbighshire LL20 8RU United Kingdom
Phone: 01978 860605
Fax:
Email: shop [at] proadventure [dot] co [dot] uk
VAT Registration Number 762 5420 37


Our shop is open 9-5 every day, year round - apart from x-mas, boxing day and new years day.
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card and debit card payments, to order over the phone or check stock please call us on 01978 860605.

We accept Visa and Mastercard, Switch and Maestro. Except for Paypal payments (which are immediate) we do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may give your credit card information via phone, snail mail or securely over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And HandlingDelivery

For next day delivery please place orders before 11 AM or call for advice 01978 860605.

If you order over a weekend or on a Friday after 11am, next day orders will ship on Monday on a 24 hour service (either parcelforce 24 or Royal Mail 24 Delivery if under 2kg.

These are the rates for the UK Excluding Highlands and Islands
Standard Carriage is £4.95 for a 2-3 day recorded service
Over £200 Free economy delivery

Other UK areas are calculated at the checkout, Zone 2 under 2kg is £5, Zone 3 £5.05

Here are the zones

UK Zone 1 2nd Class Tracked or Parcelforce 48

Mainland UK Excluding Highlands, England, Wales, Lowland Scotland

UK Zone 2 Scot Highlands/Isles RM or Parcelforce 48

The Highlands and Islands of Scotland - postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE.

UK Zone 3 Northern Ireland, IoM Scilly

Parcelforce 48 - Northern Ireland, Isle of Man and Isles of Scilly -postcodes BT, IM, TR21-25.


We currently use Parcelforce and Royal mail for our delivery services.

Standard delivery is either Royalmail 48 Tracked or Parcelforce 48.

Next Day delivery is ither Royal Mail Special Delivery for packages under 1kg or Parcelforce 24.

We will make sure your parcel leaves us on the next working day if you order in time. However delivery dates including "Next Day" are not guaranteed.

We will make sure your parcel leaves us on the next working day if you order in time. However delivery dates including "Next Day" are not guaranteed.

Shipping And Handling
UK Highlands and Islands are charged at a higher rate.

Shipping for international orders including Eire are calculated when you enter the delivery address.

International order charges are shown at the checkout, these are based on weight but we will check the weights and contact you if there is a change in the carriage fee.

Taxes and duties and associated fees for orders from outside the European Economic Community are not included in our pricing and are the purchasers responsibility.
Delivery Schedule
We deliver your order as quickly as we can. We will normally dispatch your order to you the same or following business day . International orders are generally received in under 14 days.

We aim to dispatch goods on the same working day if you order before 1pm.

Cut off for next day delivery is 11:00 AM

Couriers will deliver to a secure location if you are out so please tell us where, Royal Mail Require a signature and will take unsccessfully delivered packages back to their nearest depot, leaving a 'while you were out' card with instructions for collection/re-delivery.


Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 17.5% VAT is included. All other orders are VAT free.
Credit Card Security When the order is placed at our website it is either by paypal or securely via Actinic Payments. Both are PCI DSS compliant payment systems, so your card details are secure and no person has access to your card details.
Guarantee All products come with one years manufacturers guarantee, and can be returned in the original packing and condition for a refund withing 7 days of receipt if you are unhappy with the goods.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01978 860605 (International +44 01978 860605) or fax us on or write to us at 41 Castle Street Llangollen Denbighshire LL20 8RU United Kingdom
Privacy Policy ProAdventure Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
d. To market our own products and services (not those of third parties), you can unsubscribe from marketing at any time by contacting us.
Returns Policy Your rights to return goods are protected under the Consumer Contracts Regulations

Your contract with us lasts for 30 days or until you receive the goods, whichever is shorter.

Guarantees extend for a minimum of 12 months from the date you receive the goods.

Other goods may be returned to us within 14 days of receipt in their original condition with all tags labels etc. for a refund excluding carriage. If the goods have been changed or used more than required to make sure that they are suitable, we may reduce the refund on the goods by an amount up to the purchase price.

If you cancel your order you must pay the carriage to return the goods to us.

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ProAdventure Ltd
41 Castle Street, Llangollen, Denbighshire, United Kingdom LL20 8RU
Tel: 01978 860605 or 01978 860605